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Knowledgebase

The knowledgebase provides documentation written by our team. Please select a category or search for answers.

Getting Started with NkaiHost

Welcome to NkaiHost: Getting Started

How NkaiHost Hosting Services Work

Choosing the Right NkaiHost Hosting Plan

Acceptable Use, Abuse and Security Enforcement

NkaiHost Acceptable Use Policy Explained

Prohibited Content and Activities

How to Report Abuse

What Happens After NkaiHost Receives an Abuse Report?

Privacy, Data Protection and UK Customer Rights

How NkaiHost Uses Your Personal Information

NkaiHost Privacy Policy Explained

How to Make a Data Subject Access Request

How to Request Correction of Personal Data

How to Request Account or Personal Data Deletion

Support, Incidents and Service Management

How to Contact NkaiHost Support

How to Open a Support Ticket

Choosing the Correct Support Department

Information to Include in a Technical Support Request

NkaiHost Support Scope

Troubleshooting and Common Errors

My Website Is Not Loading

My Domain Is Not Pointing to My Website

My Website Shows a DNS Error

My Website Shows a 403 Error

My Website Shows a 404 Error

VPS Hosting through Proxmox

Getting Started with NkaiHost VPS Hosting

What Happens After You Order a VPS?

How to Find Your VPS Login Details

How to Connect to a Linux VPS Using SSH

How to Connect to a Windows VPS Using Remote Desktop

Website and Email Migration

Free Migration to NkaiHost: What Is Included?

How to Request a Migration

Information Required Before Migration

Preparing Your Website for Migration

How NkaiHost Minimises Migration Downtime

Backups, Restores and Disaster Recovery

Understanding NkaiHost Backups

What Is Included in Your Hosting Backup?

How to Create a Manual Backup in Plesk

How to Restore a Website Backup

SSL Certificates and Website Security

What Is an SSL Certificate and Why Do You Need One?

How to Install a Free SSL Certificate

How to Force HTTPS

How to Renew an SSL Certificate

Drag-and-Drop Website Builder

Getting Started with the NkaiHost Website Builder

How to Choose a Website Template

How to Edit Text, Images and Page Sections

How to Connect a Domain to Your Website

How to Preview and Publish Your Website

Business Email Hosting

Getting Started with NkaiHost Business Email

How to Create a Business Email Account

How to Access NkaiHost Webmail

Email Settings for IMAP, POP3 and SMTP

How to Set Up Email in Microsoft Outlook

Node.js Hosting

Getting Started with NkaiHost Node.js Hosting

How to Create a Node.js Application in Plesk

How to Select a Node.js Version

How to Configure the Application Startup File

How to Install NPM Dependencies

WordPress Hosting and WordPress Toolkit

Getting Started with NkaiHost WordPress Hosting

How to Install WordPress Using WordPress Toolkit

How to Log In to the WordPress Dashboard

How to Connect Your Domain to WordPress

How to Install an SSL Certificate for WordPress

Shared Website Hosting

Getting Started with NkaiHost Shared Website Hosting

How to Publish Your First Website

How to Connect Your Domain to Shared Hosting

Plesk Hosting Control Panel

Introduction to the Plesk Control Panel

How to Log In to Plesk

Understanding the Plesk Dashboard

Domains and DNS Management

How to Search for and Register a Domain

How to Manage a Domain in the NkaiHost Client Portal

How to Point a Domain to NkaiHost Hosting

How to Update Nameservers

How to Manage DNS Records

Ordering, Billing, Invoices and Payments

How to Order an NkaiHost Service

Understanding Your NkaiHost Invoice

How to Pay an Invoice

Which Payment Methods Does NkaiHost Accept?

When Will My Service Be Activated?

NkaiHost Client Portal and Account Management

How to Log In to the NkaiHost Client Portal

How to Reset Your Client Portal Password

How to Enable Two-Factor Authentication

How to View and Manage Your Hosting Services

How to Access Plesk from the Client Portal

Cancellation, Suspension and Data Export

How to Cancel a Service

What Happens When You Cancel Hosting?

How to Back Up Your Data Before Cancellation